Shipping & Returns Policy

SHIPPING - WEDDING PLANNER

We offer complementary express shipping using StarTrack. Allow 1 - 2 business days for your order to arrive.

RETURNS AND EXCHANGES - WEDDING PLANNER

We do not accept refunds or returns. In the event that your order arrives damaged in any way, please email us as soon as possible at morgan@morgancojewellery.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at morgan@morgancojewellery.com.au.

RETURNS AND EXCHANGES - MADE TO ORDER

Morgan & Co do not issue refunds, store credit, or exchanges for any custom made engagement ring, wedding band or fine jewellery order. We kindly ask that you choose carefully – we will be happy to assist in any questions you have about our pieces. Customer satisfaction is very important to us. If you aren’t happy with your item, please contact us and we will work together to resolve the issue.

CANCELLATION & REFUNDS

It is hereby agreed upon between parties that refunds for cancellations are not offered due to the nature of the product. Morgan & Co is not able to recoup losses incurred by purchasing on behalf of clientele.