Frequently Asked Questions

We allow 6-8 weeks for a custom ring to be created, however, as we approach Christmas, this timeframe can extend to 8-10 weeks. We are able to provide updates at any time throughout the manufacturing process and we also have the ability to place an urgent order for those requiring their piece in a specific timeframe.

We are pleased to provide independently certified diamonds. Morgan & Co’s diamonds come with a certification from one of either of the two Internationally recognised labs - The Gemological Institute of America (GIA) and International Gemological Institute (IGI).

At Morgan & Co, we decided to create a truly personal experience for our clients. We offer a by appointment service either in our intimate Buderim studio or via virtual means (Zoom or Google Meets). We accommodate your schedule as we appreciate life can get busy and when it comes to a surprise engagement, it's often difficult for men, or women, to find time to come in without their partner knowing.

Morgan & Co pride themselves on having all of their custom made jewellery designed and created here in Australia. Our master jewellers are located in Queensland.

Morgan & Co are able to source diamonds and precious gemstones from all over the world, allowing us to provide the highest quality at all times.

Morgan & Co can design an engagement ring to any realistic price point. We pride ourselves on making everyone’s dreams come true, no matter the price point.

Yes, we can modify the finish, the metal the ring is made of and diamonds can be interchanged with other precious or semi precious stones.

Morgan & Co offers a lifetime guarantee on craftsmanship on all of our rings. If there is wear and tear or accidental damage, we will endeavour to repair the item at a competitive cost. We recommend that your ring be checked by our master jeweller every six months, free of charge. Please note that any repairs or customisations not performed by Morgan & Co will void the manufacturer's warranty. We strongly recommend returning your piece to us for repairs and resizes, as we do not take any responsibility for work conducted by external jewellers.

Morgan & Co take care to make sure that your ring will be a perfect fit. If your ring does need resizing, we offer one complementary resize. Resizing is possible in almost all cases, however there may be a case where resizing is not possible. We will inform you before your purchase if your ring cannot be resized.

We only offer complementary resizing on engagement rings. Wedding band resizing will come with a fee.

Morgan & Co do not provide  insurance, we will provide a valuation certificate for insurance purposes. This will help the insurance company guide you through the process in the event of a claim. Morgan & Co recommends QReport.

The size and the weight of the diamond or gemstone, as well as the ring’s specific characteristics, will always be different with every ring we design. Each unique piece has its own unique price which makes it impossible to provide prices on our website. Tell us what you love and we’ll work with your price point to make you something unforgettable.

The amount you should spend on an engagement ring depends on your financial situation, personal preferences, and the expectations of your partner. A common guideline is to spend about two to three months' worth of your salary, but ultimately, the right amount is what you feel comfortable and happy with. Open communication with your partner about expectations and budget is crucial. At Morgan & Co, we work to your budget. We source a diamond for you and your price point so you are left with a quality engagement ring without paying too much.

There is a common misconception that boutique jewellers are more expensive. In actual fact the quality is higher and the price is often less. Boutique jewellers often prioritise quality over quantity, which can contribute to their reputation for higher quality products compared to mass production jewellers. Boutique jewellers offer customisation and a personalised services, allowing customers to have a say in the design and details of their jewellery. This level of customisation ensures that each piece is tailored to the individual's preferences and specifications. While mass production jewellers aim for broad appeal, boutique jewellers can cater to specific tastes and styles, resulting in a more unique and high-quality product.

 As each of our pieces are made to order based on your specific requests, we are unable to offer refunds for change of mind or incorrectly purchased items on any bespoke pieces. We do offer exchanges or store credit on standard Morgan & Co ready-to-wear engagement rings, provided your order is returned within 3 days of delivery, unworn, unused, and in original packaging with proof of purchase. We do not offer refunds on ready to wear jewellery pieces. For more comprehensive information, please contact our team.

 Yes, we offer a repair service for most Morgan & Co pieces. You can find more information by contacting our team directly to discuss your specific repair needs

All online purchases come with a three-month manufacturer's warranty from the time of purchase, covering reasonable repairs for manufacturing faults. Shipping will be covered by Morgan & Co if your piece is within this warranty period. Please note that if a piece shows signs of external damage from something other than normal wear, it will incur a repair fee.

Our engagement rings have a lifetime warranty. 

Please note that any repairs or customisations not performed by Morgan & Co will void the manufacturer's warranty. We strongly recommend returning your piece to us for repairs and resizes, as we do not take any responsibility for work conducted by external jewellers.

Yes, we do offer a repair service for pieces outside of the warranty period for a small fee. Contact our team if you have any repair questions.

Tarnishing can sometimes happen with 9ct or 14ct gold as there is less pure gold. Excessive humidity can also cause natural tarnishing.

To minimise tarnishing, keep your Morgan & Co pieces in a cool, dry place, out of direct sunlight, and in a room with little moisture (try to avoid storing them in the bathroom). Always apply any make-up, perfume, and moisturiser prior to wearing your jewellery.

Yes, we offer repair services for broken chains for most of our pieces. Please contact us to discuss the specific repair and receive a quote.

Yes, of course! If you can’t find what you are looking for with our ready to wear collection, you can book an obligation-free consultation at our Sunshine Coast studio to explore your ideas. We'll guide you through the process, from selecting your diamond to designing your unique setting.

Our process is collaborative and transparent:

Brief & Budget: You provide us with your vision, budget, desired timeframe, and ring size.

Quote & Options: We'll present you with a detailed quote, often with a few options around your budget (e.g., if your budget is $7k-$10k, we might show options at $7k, $8.5k, and $10k to illustrate differences in diamond specifications or design complexity).

Diamond Securement: Once you choose a diamond, a 50% deposit is invoiced. Upon payment clearance, we secure your stone.

Design Approval: We create technical drawings or 3D CAD designs for you to approve, allowing you to visualise your ring.

Crafting: Your ring is meticulously crafted by our skilled jewellers.

Final Payment & Collection: The remaining payment is due prior to your collection.

Delivery/Collection: We arrange for your ring to be safely delivered to you, or you can collect it from our Sunshine Coast studio.

Yes, we do! We love giving new life to cherished heirlooms. We can often incorporate your existing diamonds or gemstones into a new custom design or redesign an older piece into something new while retaining its sentimental value. Please contact us to discuss your specific stone. visit our remodels page to find out more and to view our before and after remodel pieecs.

Yes, we can absolutely create your ring in a half size to ensure the perfect fit.