A ring is more than just a piece of jewellery — it holds sentiment, significance, and stories that last a lifetime. But what happens when something goes wrong? From broken bands to missing stones, there are countless stories of disappointment when craftsmanship and quality are overlooked. At Morgan & Co, we’ve seen firsthand how a lack of transparency in the industry can lead to heartbreak, which is why we are passionate about doing things differently.

Here are some of the most common ring issues and what you need to know before investing in a piece meant to last forever.

1. Weak Prongs & Lost Stones

Nothing is more devastating than looking down at your engagement ring and realising a stone has fallen out. Weak or poorly set prongs are often the culprit, leading to diamonds or gemstones coming loose — sometimes in just a matter of weeks.

Why It Happens:

• Thin, fragile prongs that wear down quickly

• Poorly executed settings that don’t securely hold the stone

• Low-quality materials prone to bending or breaking

How Morgan & Co Does It Differently:

Every setting we design is meticulously crafted to ensure durability. We assess the structure of the prongs, ensuring they provide optimal security without compromising beauty. Our settings are designed with longevity in mind — because a ring should last a lifetime, not just a few months.

2. Bands That Snap, Crack, or Warp

A wedding or engagement ring should withstand everyday wear, but too often, people find their bands bending, snapping, or cracking far too soon.

Why It Happens:

• Poor metal quality or improper alloy mixes

• Thin bands that lack structural integrity

• Weak soldering points that break under stress

How Morgan & Co Does It Differently

We don’t cut corners when it comes to the strength of our designs. Every band is crafted with the right balance of thickness and durability, ensuring it can handle daily wear. We also work with premium, high-purity metals, carefully alloyed to maintain both strength and longevity. 

3. Mismatched Expectations: “This Isn’t What I Ordered”

One of the most frustrating experiences is receiving a ring that looks nothing like what was promised—whether it’s a different stone colour, lower clarity, or an overall design that falls short of expectations.

Why It Happens:

• Overly edited online images that don’t reflect the real ring

• Lack of transparency in diamond or gemstone quality

• Mass production that results in inconsistencies

How Morgan & Co Does It Differently:

Transparency is everything. We provide honest, high-resolution images of the exact stones we use, ensuring you know what you’re getting. Each piece is designed in collaboration with our clients, so you’re never left guessing about quality or craftsmanship.

4. Discolouration & Tarnishing: “Why Is My Ring Turning Green?”

Rings should age gracefully, but if a band starts turning your finger green or develops unexpected discolouration, it’s usually a sign of subpar materials.

Why It Happens:

• Low-quality metals mixed with alloys that oxidise over time

• Poor plating that wears off quickly

• Improper metal care leading to faster deterioration

How Morgan & Co Does It Differently:

We work exclusively with high-quality metals—no mystery alloys or misleading plating techniques. Whether it’s solid gold or platinum, our materials are chosen for their purity and longevity, ensuring your ring stays as beautiful as the day you received it.

5. Chipped or Scratched Stones

Diamonds are known for their durability, but poor craftsmanship can still lead to chipping or scratching—especially if the setting isn’t designed to protect the stone properly.

Why It Happens:

• Thin or weak prongs that expose the edges of the stone

• Poorly selected stones with inclusions near the surface, making them more prone to damage

• Rough handling or improper storage

How Morgan & Co Does It Differently:

We take a meticulous approach to selecting and setting stones, ensuring they are secure and protected. Every stone is inspected for quality and durability before being set into a piece that will stand the test of time.

6. Crooked or Uneven Settings

Nothing ruins the beauty of a ring like an off-centre or misaligned stone. While it may seem like a minor issue, it can be a sign of rushed or careless workmanship.

Why It Happens:

• Inconsistent hand-setting techniques

• Lack of attention to detail in the final polishing stage

• Poor quality control checks

How Morgan & Co Does It Differently:

Our rings go through rigorous quality control to ensure every stone is set with precision. If it’s not perfect, it doesn’t leave our hands.

Peace of Mind with Morgan & Co's Lifetime Warranty and Insurance Guidance

At Morgan & Co, we believe your engagement ring should be a source of unwavering joy. That's why we offer a lifetime manufacturing warranty on both the band and setting. Should your band bend or a manufacturing fault arise with your setting, we'll repair it free of charge, ensuring your ring remains as perfect as the day you received it. Beyond our commitment to quality craftsmanship, we understand the importance of protecting your investment. During your ring collection, our knowledgeable staff will guide you through jewellery insurance, recommending Q Report for their specialised coverage. We'll thoroughly explain the necessity of a jewellery-only insurer, providing you with the peace of mind that comes from knowing your precious piece is safeguarded.

Gentle Care for Lasting Brilliance

While our rings are crafted to the highest standards, they are still fine jewellery and require gentle care. It's crucial to remove your ring before engaging in exercise, gardening, or any hobbies involving dirt or rough activities. Even with our robust warranty, rings can be vulnerable to knocks and impacts. If you suspect any damage, particularly to the claws, immediately cease wearing the ring and bring it to us for assessment. Prompt attention can prevent the loss of a diamond or precious gemstone, ensuring your ring continues to shine brightly for a lifetime.

Why Craftsmanship Matters

At Morgan & Co, we believe that a ring should be as strong and enduring as the love it represents. That’s why we are deeply committed to quality, transparency, and craftsmanship. A custom-designed ring isn’t just about aesthetics — it’s about trust, longevity, and the confidence of knowing that your piece was made to last a lifetime.

When you choose Morgan & Co, you’re choosing a jeweller who cares about every detail, from the integrity of the metals to the security of the setting. No shortcuts, no surprises — just beautifully crafted jewellery, made to stand the test of time. Because your love story deserves nothing less.

Contact us for your complementary consultation at our Buderim studio.

With Love,
Morgan xo